Shipping and Returns

Shipping

Domestic US orders may take 5-10 business days to deliver.

International orders may take 7-14 business days or more to deliver.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.

Also for International orders:

Import tax and duty fees are included in your order total. You will not be charged any additional fees upon delivery. If you are charged any additional fees, please contact us and we'll try our best to resolve the issue as quickly as possible.

Customs & Regulations: Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.

 

Exchanges

Items sold and shipped directly from UpscaleHype are eligible for exchanges within 14 days of purchase or receipt, except for final sale items. All items must be in their original condition.

Items sold and shipped indirectly via our partners are ineligible for exchanges through us. However we can assist by contacting them about your order. Items from our partners will be clearly labeled "Partner".

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

To request an exchange, we require an email with what you purchased, order #, item received, and item you want to exchange for.

 

Returns

Items sold and shipped directly from UpscaleHype are eligible for returns within 7 days of purchase or receipt, except for final sale items. All items must be in their original condition.

Items sold and shipped indirectly via our partners are ineligible for returns through us. However we can assist by contacting them about your order. Items from our partners will be clearly labeled "Partner".

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

To request a return, we require an email with what you purchased, order #, and item received.

 

Final Sale Items (not eligible for return or exchange):

  • Accessories (Hats, Belts, Watches, Wallets, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
  • Grooming Products
  • Underwear and Swimwear
  • Electronic Devices (including Headphones)
  • Print Items (Books, Magazine, Stickers) and Stationery
  • Homeware (Candles, Carpets, Towels, Toys and Umbrellas)
  • Clothing
  • Shoes
  • Sale Items

 

If you need to request an exchange or return, send us an email at shop@upscalehype.com

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